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Frequently Asked Questions

How do I place an order on Neerkart?

To place an order, simply browse the product categories, select the item you wish to buy, add it to your cart, and proceed to checkout. You can choose a payment method and confirm your purchase.

What payment methods are accepted on Neerkart?

Neerkart accepts multiple payment options including: Debit/Credit Cards (Visa) Digital wallets (eSewa, Khalti) Bank transfer (ANyOne) Cash on Delivery (COD)

How long will it take for my order to be delivered?

We aim to deliver your order within 24 hours in most regions. Delivery times may vary based on your location, but we strive to ensure fast and reliable service.

How can I track my order?

Once your order is confirmed, you'll receive a tracking number via SMS or email. You can use this number on our website's “Track Order” page to monitor the delivery status.

Can I cancel or modify my order?

Yes, you can cancel or modify your order within the first 2 hours after placing it. Please contact our customer support team as soon as possible for assistance.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery. We’ll arrange for a return, and either send a replacement or provide a refund.

What is Neerkart’s return policy?

We offer a 7-day return policy for most products. The items must be in their original condition and packaging. Certain items like personal care products and perishable goods may not be eligible for returns.

How do I return a product?

To return a product, log in to your account, go to “My Orders,” select the product you want to return, and follow the return steps. You’ll receive instructions for sending the product back to us.

Are there any delivery charges?

Delivery is free for orders above a certain amount. For smaller orders, a minimal delivery charge may apply based on your location.

How do I contact customer support?

You can reach our customer support team via: Email: support@neerkart.com Phone: +977-9767713867 (WhatsApp) Live Chat on the website

Does Neerkart offer any discounts or promotions?

Yes, we regularly offer discounts and promotional deals! Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers.

Can I buy products in bulk from Neerkart?

Yes, we offer bulk buying options for select products. If you're interested in purchasing in large quantities, please contact us for customized quotes and deals.